Helping You Every Step of the Way

Terms & Conditions

Privacy Policy

Shipping & Delivery

Returns & Refunds

Terms and Conditions

Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Use of Website

License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

Prohibited Activities

You agree not to:

• Reproduce, duplicate, copy, sell, or resell any portion of our website
• Use our website for any illegal purpose
• Interfere with the proper functioning of the site
• Attempt to gain unauthorized access to our systems

Products and Services

Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.

Pricing and Availability

Prices and availability of products are subject to change without notice. We reserve the right to limit quantities of any product.

Orders and Payments

Order Acceptance

Your order is an offer to buy, which we may accept or decline. We reserve the right to refuse any order for any reason.

Payment

We accept [list payment methods]. All payments are processed securely through our payment providers.

Fulfillment

Our products are manufactured and shipped by our fulfillment partner, Printful. By placing an order, you acknowledge that the processing, fulfillment, and shipping of your order will be handled by Printful in accordance with their policies.

Privacy Policy

iPlayed.games (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iPlayed.games or make a purchase through our online store.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account
• Make a purchase
• Sign up for our newsletter
• Contact us for support

This information may include:

• Name
• Email address
• Billing and shipping address
• Payment information (processed securely through our payment processor)
• Phone number
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Provide customer support
• Send you marketing communications (if you’ve opted in)
• Improve our website and services
• Comply with legal obligations

Information Sharing and Disclosure

We may share your personal information with:

• Printful, our print-on-demand and fulfillment partner, to process and ship your orders
• Payment processors to handle transactions
• Service providers who assist in our operations (e.g., email services, hosting)
• Law enforcement or other parties when required by law or to protect our rights

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also retain and use this information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Shipping and Delivery

Order Processing

• All items are made-to-order, ensuring the highest quality for your custom designs.
• Order processing typically takes 2-5 business days before shipping.
• During peak seasons or holidays, processing times may be slightly longer.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress through our website or the carrier’s tracking system.

International Customers

At this time, we only ship to addresses within Canada and the United States. We apologize for any inconvenience this may cause our international customers.

Delivery Issues

In the rare event that your package is lost or damaged during transit:

1. Contact our customer service team immediately.
2. Provide your order number and a description of the issue.
3. We’ll work with our shipping partners to resolve the problem as quickly as possible.

Environmental Commitment

We’re dedicated to reducing our environmental impact. That’s why we:

• Use eco-friendly packaging materials where possible.
• Optimize our shipping routes to reduce carbon emissions.
• Partner with Printful, who offers some products made from recycled or sustainable materials.

Return and Refund

Damaged, Defective, or Misprinted Items Only

We do not accept returns unless items are damaged, defective, or misprinted. Please contact us within 30 days of receiving the product. Claims submitted after this period will not be eligible for a refund or replacement. Items with errors on our part will be covered at our expense.

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Wrong Address or Unclaimed Shipments

If an incorrect address is provided, the shipment will be returned, and you will be responsible for the cost of reshipping. Unclaimed shipments returned to our supplier will incur reshipping costs.

Customer-Initiated Returns

Returns for buyer’s remorse are not accepted. Size exchanges or returns are handled at your own expense. A new order must be placed for replacements or exchanges.